Support

Where videos come from

The performance videos in Dr. Gradus stream directly from YouTube through embedded players.

For video creators

If you uploaded a video to YouTube, you can turn off embedding at any time in YouTube Studio. See YouTube's embedding instructions.

You can also email zach@drgradus.com to request that we remove a video from Dr. Gradus. Including the YouTube video URL and the chapter or page where it appears will help us find it.

Common questions

The app will not finish loading

Confirm that the device has an internet connection, then fully close and reopen Dr. Gradus. The guide, sign-in, embedded performances, and audiobook narration require network access.

A video is unavailable

Embedded YouTube performances can be removed or restricted by region. Try another performer option when one is offered, or email support with the chapter title and video name.

Audiobook narration is slow to start

Narration is synthesized on demand. Wait a few seconds, confirm the device is online, and try a different voice if the issue continues.

I forgot my password

Choose Continue with email, then use the password-reset option on the sign-in page. Google and Apple accounts should be managed through those providers.

I want to delete my account

Open Account settings, choose Delete my account, and follow the confirmation steps. This permanently removes your account, saved progress, watchlist, and sign-in sessions. Password accounts confirm their current password. You do not need to email support to delete your account.

I want to access or correct data, or remove information held by a provider

Email zach@drgradus.com from the address associated with the account. Identity verification and coordination with the provider may be required to complete these requests. See the Privacy Policy.

Feedback

Ideas and content corrections can also be submitted through the in-app Feedback link or the Dr. Gradus feedback form.

Read the Privacy Policy.